Privacy

Does Ceylo upload my audio or my transcripts?

Ceylo's speech models run on your machine. Your voice is recorded, processed, and stored locally. Audio, transcripts, meeting notes and summaries are never uploaded to us or to anyone else. We could not read them if we wanted to: they never reach us.

The Ceylo app has no sign-up and no password. If you buy a license, your purchase email is linked to it, and you can sign in at ceylo.live/account/ with a one-time link sent to that email to see your plan, license key, devices and receipts. That page holds no recordings and no transcripts.

What data does the Ceylo app send over the internet?

The Ceylo app sends exactly five things over the internet, and nothing else leaves your computer:

One: the speech model you choose, downloaded once from its public host. Two: update checks, which ask our server for the current version number. Three: licensing. If you are on a paid plan, the app checks that your license key is valid and how many computers it is active on; activating a key also sends the name Windows gives your computer, so that you can tell your own devices apart when you manage them. To keep the free tier and the trial fair, the app also sends an anonymous identifier derived from your computer, so a trial cannot be restarted endlessly by reinstalling. Alongside it travel the three numbers that keep the free plan honest: when your trial began, which month the counter belongs to, and how many dictations you have used in it. That identifier is not your name, your email, or anything about what you dictate. Four: anonymous operational usage data, with no personal details and never the content of what you dictate. Five: messages you choose to send with Contact us or Report a bug. A Contact us message includes the email address you type, so we can answer; a bug report is anonymous and includes only your app and Windows version.

None of these five carry audio or transcripts. Ceylo works offline once the model is downloaded.

What does the ceylo.live website collect?

The ceylo.live website uses basic analytics and, when advertising campaigns run, a Meta Pixel: standard visit measurement so we know which pages work. This concerns the website only, never the app or your audio.

If you write to us, we keep the email so we can answer it.

If you give us your email address on the website, we use it to send you what you asked for, such as the download link. Only if you tick the box for Ceylo news and offers do we also send you those, and every one of those emails has a link to unsubscribe at any time.

What happens to my payment details when I buy Ceylo?

Ceylo payments are handled by our payment provider, acting as merchant of record. They process your payment details; we never see your card number. We receive what is needed to issue and support your license: your email and order details.

How do I ask what data Ceylo holds about me?

Ceylo holds so little about you that most requests are simple. Write to support@ceylo.live and we will tell you exactly what we have about you, correct it, or delete it. Data controller: Labass Digital Creative, Israel.